AEOBiH also implemented Voter Education and Information project for General Elections 2002. One hundred and two (102) municipalities throughout BiH were included in this project. Municipal Election Commissions prepared action plans for implementation of those activities in their municipalities. Voters were educated about various components of the election process, including polling station locations, voting procedures, and other characteristics of the election process, highlighting changes since the previous elections.

Various methods were used to reach different categories of voters, including “face to face” contacts with students, members of citizens’ associations, residents of local communities, displaced persons in settlements, employees in public institutions, pensioners at pensioner homes, and municipal assembly members. MEC members also made appearances in local radio and TV stations, organize press conferences, and print posters with important information, such as the geographic areas assigned to each polling station. Several MECs also organized rock concerts in their local areas to motivate the youth to vote. Telephone hotlines were set up in all the participating municipalities to answer questions about the election process. The hotlines proved particularly valuable during implementation of the project in 2000 and 2002 to handle questions about polling station assignment on Election Day.

The AEOBiH Voter Information and Education Program helped MEC members become more familiar with proposal-writing techniques and project implementation. The program also helped the MEC members to improve their skills in preparing, organizing and conducting educational programs and gave them valuable experience with the media. The program was flexible and allowed each MEC to adjust their Voter Information and Education project to address the specific needs of the local environment according to their own identified priorities. The program also contributed greatly to the promotion of AEOBiH and its activities among citizens of Bosnia and Herzegovina, thus increased confidence and building trust in the election process.